By raising the bar on performance, eTelecare Global Solutions creates value for our clients. We offer increased first-call resolutions – our average on technical support is 87% – and customer satisfaction rates – our average is 96% across all programs – while reducing average handle times by an average of more than 20%. The sum total of these numbers is superior service with overall costs-per-solution that can be as little as 40% of the cost of an internal call center.