eTelecare Global Solutions has become one of the leading outsourcers for technical support programs in the world because we create value for our clients by reducing costs through a focus on quality. The result is lower handle times, lower dispatch rates and higher first-call resolution rates for a lower overall cost-per-solution. Quality isn't expensive – it's cheaper than the alternative.

Our continuous improvement methodology of stretch goals, rigorous call monitoring and evaluation, and thorough coaching has been praised as world-class by industry leading companies. Our fully redundant, toll-quality network offers a seamless integration of voice and data over secure, private lines. The McKinsey-based experience of our executive team helps us tie these advantages together into an unbeatable service package.

CURRENT INDUSTRIES
Consumer electronics
Home networking
Wireless communication