Customer Service
& Support


Technical Support/Warranty

Sales

Customer Retention

Marketing Surveys
& Research

SOLUTIONS

As an outsourcing leader, eTelecare Global Solutions serves a broad range of industries with an even broader range of programs. Through our unique, value-driven approach, eTelecare Global Solutions has consistently lowered costs on its client programs, while improving quality and delivering more efficient service.

eTelecare Global Solutions will continue to set higher standards for its performance on existing programs and will take on new types of programs where our value-focused approach can have a strong impact, such as enterprise-level help desk and travel reservations. Our aim is to deliver the most comprehensive custom care in the industry.


We handle calls as simple as balance inquiries and as complex as mutual funds brokerage. With high average customer satisfaction ratings, we know how to keep your customers happy. > more


Your customers want the right answer, and they want it quickly. Our first-call resolution rates are higher than our competitors' and our handle times are lower, all while cutting costs. > more


We have some of the highest conversion rates in the industry, delivering inbound, outbound and retention services to market leaders in a wide range of fields. > more


We specialize in proactive customer outreach programs that can be tailored to any industry and will work with you to develop the perfect retention program for your situation. > more


We gather crucial data for our clients, ranging from validating contact information to conducting marketing surveys in advance of promotional campaigns. > more