TRAINING

We don't just teach our agents to memorize scripts and pre-packaged rebuttals - we teach our agents how to relate to customers, discern their needs and use our advanced knowledgebase and consultative selling techniques to find a solution specific to each customer's needs. Our low student-to-teacher ratios and advanced learning methods like role-playing and games ensure these more complex skills are quickly learned and retained.

eTelecare invests more time in training than any other center, but no module is complete until an agent passes test calls run by our quality department. And, as part of our investment in training, trainers receive bonuses based on how well their students perform on these tests and on the job.