TECHNOLOGY

eTelecare eTelecare has a secure, reliable global infrastructure that seamlessly connects our U.S. and Philippine centers. We offer our clients unlimited options for service observation, remote access to call recordings, extensive real-time and historical reporting, flexible knowledgebase's that drive more efficient issue resolution, and CRM systems backed 24x7 by an award-winning IT staff. Our networks and your data are secured from inside and out by highly-protected logins, individually administered passwords, and dual firewalls, all monitored for maximum up-time through our network management systems and scheduled security audits.