LEADERSHIP DEVELOPMENT

eTelecare has built a global career development model that tracks an employees performance, skills, and how he or she responds to critical incidents as a unique set of competencies. This model also tracks how employees add value to their programs and drive continuous improvement.

Our formalized assessment and profiling process ensures all employees have a clear picture of their strengths and opportunities for improvement. This model also presents clear developmental steps for each employee to reach the next level in their career and encourages self-motivated development. Every manager at eTelecare is required to complete an individual development plan. Additionally, our top performing managers are required to have a formal transition plan in place to ensure that program performance is not impacted when they are promoted.