eTelecare goes the extra mile to help our employees excel and make the most of their careers at all levels of the company. We start by providing world-class facilities that promote a positive environment that inspires productivity, creativity and client value creation. These sites include clean, fully-stocked break rooms, and in some centers, day care, quiet rooms, nurses, and even game rooms, all to keep employee morale, motivation and performance high. Agents work in new, high quality workstations using best-of-breed software and systems.

We successfully recruit and hire the finest candidates available.  Learn how we do it >here.

We offer a highly competitive compensation package that includes base pay, performance based bonuses tied to scorecard achievement, plus full benefits and other incentives. Our formal rewards and recognition program identifies, recognizes and promotes outstanding achievements amongst all of our employees. And our agent retention programs including new hire mentoring, Champions League (for non-managers), and PACE Leaders (for managers), together provide a mechanism for employees to create and maintain a Best Place to Work environment. We listen to our employees and survey them quarterly to measure their satisfaction with over 90% reporting very positive results.

Our employees receive more training and hands-on coaching than industry averages and our continuous performance management system and quality assurance approach (Measure, Analyze, Intervene) focuses on driving the right agent behavior. Learn how we turn employee potential into reality through highly effective training >here.

eTelecare prides itself on developing leaders at all levels of our company. Our Leadership Development program focuses on providing the process and model for coaching and developing teams to attain goals through metrics management, behavioral coaching, floor observation and modeling, and rewards and recognition. Managers have the necessary real time coaching tools and techniques to succeed.

With a clear leadership development process, every employee can follow logical, self-motivating developmental steps to reach the next level in their career. By building a career-development model that follows an employee’s performance, skills, and responses to critical incidents, we are able to track how each employee adds value to their program. All employees receive formal performance evaluations, and individual development plans to create a mutually agreed upon career progression path.  

Since the vast majority of our leaders were developed internally -- and some of eTelecare’s most senior managers started their careers at eTelecare as call center agents -- we create some of the most knowledgeable and well-rounded managers in the industry who in turn create high-performing teams.

To learn how our industry leading team can contribute to your company's success, call 877-375-0002.