Value starts with our people. eTelecare begins our recruiting process by investing more time-per-hire than other contact center providers. We use the best on-demand unified talent management solution available from Taleo Corporation to assess, acquire, develop and align our workforce with our client's needs. And we're firm believers in using pre-employment assessments and employee selection solutions from PreVisor to accurately predict on-the-job performance and to re-align our hiring profile appropriately.

With a rigorous six-step hiring process that includes an initial interview, a skills test, a language interview, a resume interview, an activity interview, and a background check, we ensure that we employ only the best and the brightest. In the Philippines, we recruit graduates of leading universities, while in the U.S., we look for smart, motivated candidates with relevant experience. Around the world, our employer-of-choice reputation allows us to attract superior candidates in the call center labor market. To date, over 90% of the applicants who are offered a position with eTelecare have accepted.