eTelecare has a highly knowledgeable, educated technical support staff, ready to learn your high-tech products inside and out, and provide quick, thorough help to your customers. We work with you to design custom solutions around the needs of your industry and company, and then invest in people, process and technology to create real, sustainable value. eTelecare has over 3,000 agents focused on complex technical support across our global portfolio. 

 

Through the many technical support programs we've managed, we've learned that understanding the value creation impact of key metrics is critical. Customer satisfaction/dissatisfaction, dispatch rate, and first call resolution are all key value drivers.  We’re even experts at turning technical support cost centers into profit centers by delivering high issue resolution and superior customer service enabled sales opportunities. The combination of eTelecare's stellar technical support and high up/cross sell sales conversions created quantifiable value of $42 million annually for a technical support client. We can do the same for your company.

 

 

Services available include:

 

 

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