INBOUND AND OUTBOUND SALES SYSTEM
What is 
seller?
seller?On any given day, over 3,500 eTelecare agents are engaged in sales campaigns for the products and services of our many Fortune 500 clients. Building on this experience, eTelecare created seller, a six step sales system for client inbound and outbound
seller, a six step sales system for client inbound and outboundsales programs that is proven to produce exceptional sales results. seller is a scaleable, repeatable sales system incorporating the 22 most successful behaviors exhibited by eTelecare’s highest performing sales agents.
seller is a scaleable, repeatable sales system incorporating the 22 most successful behaviors exhibited by eTelecare’s highest performing sales agents. seller maximizes agent performance across all three major sales metrics:1) units sold -- conversion rate and sales per hour
2) customer retention
3) customer satisfaction from a positive sales experience
The more closely agents follow the
seller system, the better their sales results. 
How seller Works
seller WorksThe system incorporates input from and is aligned with eTelecare's recruiting, training, coaching and development, quality assurance and performance management functions ensuring truly integrated organizational results. seller begins by developing its leadership with a top down strategy. By training the trainers, the program leaders learn skills that enable them to develop new action plans that provide immediate results. Potential employees are evaluated by how well they can demonstrate the 22 most successful behaviors. Training is solely based on behavior, which increases consistent performance. seller provides a process instead of a script to increase agent flexibility within a simple guideline. Behavioral training is followed by continuous development modules and ongoing certification from basic to master issued by eTelecare’s internal quality assurance team. By following the six step system, agents gain confidence and succeed right from the start.
seller begins by developing its leadership with a top down strategy. By training the trainers, the program leaders learn skills that enable them to develop new action plans that provide immediate results. Potential employees are evaluated by how well they can demonstrate the 22 most successful behaviors. Training is solely based on behavior, which increases consistent performance. seller provides a process instead of a script to increase agent flexibility within a simple guideline. Behavioral training is followed by continuous development modules and ongoing certification from basic to master issued by eTelecare’s internal quality assurance team. By following the six step system, agents gain confidence and succeed right from the start. Why seller is Right for Your Program
seller is Right for Your ProgramBy identifying the 22 behaviors of successful salespeople, we have created a six step system that not only measures sales results, but guides how those sales results are achieved. Each step in the process is a behavior aimed at molding every sales agent into a high performing sales representative:
– Set the tone – Lock the sale
– Examine needs – Ease concerns
– Leverage wins – Recap
Though seller is a systematic and consistently profitable sales system, eTelecare understands the importance of the 80/20 rule -- 80% of the sales process is driven by the system and the remaining 20% customized to meet the needs of the client based on the industry, product/service sold, etc.
seller is a systematic and consistently profitable sales system, eTelecare understands the importance of the 80/20 rule -- 80% of the sales process is driven by the system and the remaining 20% customized to meet the needs of the client based on the industry, product/service sold, etc. seller Results
To learn how eTelecare can consistently meet your sales goals, call us at 877-375-0002.
