CUSTOMER CARE
They’ll notice the difference
eTelecare’s approach to customer service will be appreciated by your customers. eTelecare enhances the customer’s brand experience, gives you valuable feedback to make strategic decisions, and ultimately increases the long-term profitability of your company. eTelecare has over 2,500 agents focused on customer care across our global portfolio.
They’ll notice the difference
Understanding the value creation impact of key metrics like customer dissatisfaction, first call resolution, cost per hour and upsell/cross selling opportunities are critical to designing and managing successful customer care programs. Through the many customer care programs we've managed, we've learned that investing to outperform more than pays for itself in real value creation. We've learned that outperforming on the critical value metrics both drives down total costs and can enable upsell/cross sell opportunities. We are experts at turning customer care cost centers into profit centers by designing blended care and sales programs. In fact, for a leading computer systems manufacturer, by simultaneously improving customer care (retention metrics) and quality (dispatch rate and first call resolution) metrics, eTelecare created approximately $20 million in annual cost savings over the competition. We can do the same for your company.
Services available include:
- Billing Inquiry and Adjustment
- Product Inquiry
- Cancellation
- Password Reset/Appeals
- Warranty Services
- Refunds
- Series 6 & 7 Mutual Fund Transaction Support
- Payments and Refunds
- Claims Processing
- Merchant Authorization
- Merchant Encashment/Check Validation
Partial Client List:
- Fortune 100 Financial Planning Company
- Fortune 100 Travel & Card Services Company
- Leading Credit Card Issuer and Electronic Payment Services Company
- Major VOIP Telecommunications Service Provider
- Fortune 100 Telecommunications Service Provider
- Fortune 200 Travel & Real Estate Company
Value Delivered:
- Click this link to read six >case studies describing how Telecare delivers superior value on Customer Care programs for our clients and their customers.
To learn how eTelecare can provide superior service for your customers, call us at 877-375-0002.
