Back office services form a critical part of the total customer experience. That’s why eTelecare applies the latest technology including optical character recognition (OCR) scanning, customer relationship management (CRM) and digital records processing to reduce costs, processing times, and error rates. We offer back-office capabilities that supplement standard voice programs and provide your customers with additional service options. For fax, data entry, business reply card and other back-office services, make eTelecare your behind the scenes partner.

 

• Data Conversion
• Database Reconciliation
• Document Handling
• Order Verification and Confirmation
• Survey Collection
• Credit Card Collections
• Monitor Chat Rooms, Message Boards, Blogs, and Internet Violation Reports
• Fraud Management
  • Outbound Calls to Resolve Escalations
  • Securing Member’s Account
  • Monitoring Fraudulent Activities 
• Mutual Fund and Brokerage Processing
• Support Estate Settlement and Annuity Ownership Changes

 

Partial Client List: 

 

   Download our Back-Office service offerings as a PDF