SOLUTIONS
eService With A Smile
eTelecare provides hassle-free solutions to outsourcing your business processes. We deliver solutions that increase your customers’ satisfaction, maximize client retention, and sustain long-term revenue. We’re a true full-service provider, leveraging a broad array of functional skills to provide the services you need to succeed, even in highly specialized industries. eTelecare seamlessly provides solutions onshore, offshore, or nearshore, with over 13,000 employees across three regions and 15 contact centers. No wonder our clients are smiling.
Services available include:
- Customer Service
- Technical Support and Warranty
- Inbound Sales
- Outbound Sales
- Lead Generation
- Customer Acquisition
- Customer Retention
- Early Stage Collection
- Email/Chat
- Back-Office Capabilities such as Fraud Management, Data Entry, Data Conversion, Database Reconciliation, Document Handling, and Order Verification/Confirmation
Current Industries:
- Technology
- Communications & Media
- Financial Services
- Travel & Hospitality
