From the initial sale to warranty service to customer retention, we’ve posted high success rates on conversion,  inbound and outbound migration, retention and win-back programs. Our highly trained US and Philippines-based workforce provides quantifiable, value-driven solutions on complex programs to clients like wireless carriers and other major communications providers. Our clients include two of the five largest telecommunications companies in North America. In fact, on any given day, over 6,000 eTelecare employees are in contact with customers of our telecommunications clients.

 

Unite our experience with our award-winning proprietary tools such as our solutions knowledge base, which helps agents find answers to almost any customer question within three clicks of a mouse, and you have the formula for success. eTelecare delivers smoother call flows, increased first-call resolution, and reduced handling times … which lead to lower costs-per-subscriber for you. And all your customers see is great service.

 

Services we provide for wireless communications providers or are capable of providing include: