COMMUNICATIONS & MEDIA
Connecting Service With Results
Connecting Service With Results
Our highly trained workforce provides quantifiable, value-driven solutions on complex programs to major telecommunications, cable, satellite and high speed internet service providers. eTelecare's clients include two of the five largest telecommunications companies in North America. In fact, on any given day, over 6,000 eTelecare employees are serving the customers of our communications and media clients.
Unite our experience with our award-winning proprietary tools such as our solutions knowledge base, which helps agents find answers to any customer question within three clicks of a mouse, and you have the formula for success. eTelecare delivers smoother call flows, increased first-call resolution, higher sales conversions, and reduced handling times … which lead to lower costs-per-subscriber for you. And all your customers see is great service.
Services we support for communications & media providers include:
- Customer Support Functions:
- Bill Inquiry/Adjustment/Collections (early stage)
- Service Feature Inquiry
- Repair
- Calling Card Services
- Installation Services and Support
- Customer Loyalty & Retention/Winback
- Technical Support (Networking Devices & Premium Services)
- Technical Support (Handsets, Routers)
- Warranty Support
- Surveys
- Pre-paid/Post Paid Ordering and Activation
- Inbound Sales/Acquisition/Upgrade
- Outbound Sales/Acquisition / Upgrade
- Predictive Dissatisfaction Modeling
- Direct Mail and BRC Scanning
- Save Desk
- Data Entry
Partial Client List:
- Fortune 50 Telecommunications Service Provider
- Fortune 100 Telecommunications Service Provider
- Leading Internet Service Provider
- Leading VoIP Telecommunications Service Provider
- Leading Digital Television Entertainment Services Provider
- Leading Wireless Phone Services Provider
Value Delivered:
- Click the links below to read case histories that describe how weTelecare delivers value for our Communications & Media clients and their customers:
Customer Care >case study
Technical Support >case study
Inbound Sales >case study
Outbound Sales >case study
To learn how eTelecare can provide solutions for your communications & media customers, call us at 877-375-0002.
