In the highly competitive financial services market, eTelecare understands that consistently providing outstanding customer service and deftly selling new products and services is key to our clients’ success. eTelecare regularly surpasses all client program metrics while at the same time delivering reductions in handle times and overall costs.

 

Your customer data is safe in our hands. Handling customers securely, efficiently, and effectively is one of our top priorities. By carefully screening our agents for financial aptitude, strong communication skills, and a knack for details, as well as performing thorough background checks, we provide some of the best agents and managers in the business. In today’s world where identify theft is a top concern, we implement state-of-the-art security measures to ensure data and information integrity. We protect customer information with multiple  firewalls, intrusion detection systems, continuously updated anti-virus software, and router-to-router encryption over a private network. Our financial services departments are physically separated from other programs, video-monitored, protected by security guards, and our fully redundant infrastructure ensures that your program and data is safe.

 

eTelecare has demonstrated full compliance with the Payment Card Industry Data Security Standard (PCI DSS) 1.1 and is considered fully PCI compliant at all global locations as validated by Qualified Security Assessor, Verisign.

 

Services we can provide for financial services leaders include: 

Partial Client List:

   Download our Financial Services industry experience as a PDF.