TECHNOLOGY
High Tech, High Touch
High Tech, High Touch
When tech-savvy consumers pick up the phone, they’re looking for helpful, patient experts to answer their questions. eTelecare delivers this. Our in-depth, scenario-based training ensures our technical support agents know your products, no matter how advanced the technology. Currently, over 3,000 eTelecare agents focus on complex technical support activities.
With programs ranging from technical support, customer service, inbound and outbound sales, as well as chat, email, and back-office capabilities, eTelecare is a true full-service provider. Our careful hiring, extensive training, continuous improvement coaching, and performance-based culture ensures excellent customer service and world-class results.
Services we provide for technology companies include:
- Level 1 & 2 Technical Support
- Web Chat
- Customer Service
- B2B & B2C Inbound Sales
- B2B & B2C Outbound Sales
- Lead Generation
- Warranty Information
- Set-Up Assistance
- Product and Feature Explanation
- Up/Cross Sell
- Predictive Dissatisfaction Modeling
- Knowledge Management Design, Implementation, and Support
- Multi-Channel Deployment (IVR, Business Response Cards)
- Reliability Tracking and Reporting
- Dispatch Management
Partial Client List:
- Fortune 50 Computer Systems Manufacturer
- Leading Electronics Manufacturer
- Fortune 100 Software Developer
- Fortune 1000 Business and Financial Software Developer
- Leading Business Management Software Developer
Value Delivered:
- Click the links below to read case histories that describe how eTelecare delivers value for our Technology clients and their customers:
Customer Care >case study
Technical Support >case study
Sales >case study
Lead Generation >case study
To learn how eTelecare can provide BPO solutions for your technology company, call us at 877-375-0002.
