eTelecare has a highly-knowledgeable, educated technical support staff, ready to learn your high-tech product inside and out, and provide smart advice and sincere help to your customers. Today over 3,000 agents are focused on complex technical support and troubleshooting across our global portfolio.

Chat Based Tech Support for Leading Internet Service Provider
This client is focused on increasing user loyalty by delivering outstanding service and increasing agent efficiency. By outperforming on the metrics driving customer satisfaction and retention, eTelecare created real and quantifiable value on approximately 3 million monthly email/chat sessions.  >case study

Tech Support and Consultative Sales Blend for Leading Business Software Developer
This client is focused on ensuring issue resolution and superior customer service enabling sales opportunities. By outperforming on the most critical metrics driving revenue growth for this client, eTelecare has created real and quantifiable value of $42 million annually.  >case study