We're specialists at converting sales leads into customers for our clients. Utilizing consultative approaches and creative problem solving, our sales staff is well trained, motivated, and driven to close the deal. No wonder. Our systematic, behavioral based approach for sales agent coaching, training, and evaluation is proven to deliver superior results.  See how below.

Fortune 100 Wireless Carrier Inbound Sales Case Study
By focusing on the most critical metrics driving revenue growth and outperforming on the key value metrics of conversion rate, up-sell/cross-sell, and call handling, eTelecare created $104 per hour more value than the competitor which amounted to approximately $55 million in annual value.  >case study

High Tech Inbound Sales Case Study for a Leading Telecommunications Service Provider
This client is focused on revenue growth and tracks key metrics such as sales conversion rates, up-sell/cross-sell rates and retention levels.  By consistently outperforming the competition on these key value metrics, eTelecare created $119 per hour more value totaling approximately $20 million annually.  >case study

Travel and Leisure Complex Inbound Sales Case Study
This client outsources their complex time share exchange process to eTelecare. The key value drivers for this program are retention metrics (customer satisfaction) and incorporating up-sell/cross-selling strategies. By combining customer care and sales best practices, eTelecare yielded over $1 million in incremental revenue and achieved the #1 ranking in sales performance over the client's internal call center.  >case study 

Major Computer Manufacturer Consultative Technical Selling Program Case Study
This client wanted to drive sales of higher margin products including peripherals and warranty/service plans.  By outperform on the key metrics that drive value for this client -- close rate, financing sales, warranty sales, peripheral sales and total margin per unit, eTelecare was the first center, internal or external, to meet or surpass client goals on all five key metrics simultaneously.  eTelecare created real and quantifiable value averaging a 5% higher margin per call than the competition. eTelecare consistently performed as the #1 provider against outsourced and internal sites for over two years.  >case study