eTelecare Rated Sixth Best Performing Global Contact Center Provider in Annual Global Services 100 Competition
Scottsdale, Ariz. – May 28, 2008
eTelecare Global Solutions (NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has been rated the sixth best-performing contact-center provider in the 2008 Global Services 100 competition. This is the third time eTelecare has earned a top-ten performance ranking.
"Being recognized as one of the ten best-performing contact-center service providers in the industry validates the success of our 'invest to outperform' business model that delivers superior value-added services for our clients and their customers," said eTelecare CEO and President John Harris.
Judges from Global Services magazine team up with outsourcing experts at neoIT, a consulting firm that specializes in services globalization, to score the competition. The evaluation is based upon data provided by the service providers and third parties regarding effective operations, service offerings, client relationships and human capital.
eTelecare is one of the most honored delivery centers in the world with over 90 awards globally since 2000. Additional information on eTelecare's rankings can be found at http://www.globalservicesmedia.com/Content/general200801223624.asp.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the
SOURCE: eTelecare Global Solutions
