eTelecare Ranked as Eighth Largest Global Aggregate Inbound
Scottsdale, Ariz. – April 22, 2008
eTelecare Global Solutions (NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has been ranked the eighth largest global aggregate inbound teleservices agency by Customer Interaction Solutions magazine. This is the first time that eTelecare has earned a top-ten ranking in this annual competition.
Now in its twenty-third year, Customer Interaction Solutions' Top 50 Teleservices Agencies Ranking, which compares the number of billable teleservices minutes companies completed over a twelve month period, is used by the industry as a benchmark for determining the largest outsourced contact center providers.
"It is gratifying to be recognized as one of the largest global BPO companies. Entering the top ten in our industry for the first time underscores the success of our 'invest to outperform' business model of utilizing highly skilled, well-trained people, leading-edge technology and robust processes to deliver the best value-added services to our customers," said eTelecare CEO and President John Harris.
eTelecare is one of the most honored delivery centers in the world with over 90 awards globally. Additional information on eTelecare's rankings can be found at: http://hosted-communications.tmcnet.com/news/2008/03/04/3307467.htm.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available www.etelecare.com.
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends," "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our annual report on Form 10-K filed with the U.S. SEC on March 14, 2008. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
