eTelecare Global Solutions Joins Inc. 500 List of Fastest Growing Privately Held Companies
With a three-year growth rate of 1391%, eTelecare Global Solutions was ranked 50th in its debut appearance on the Inc. 500 list of the nation's fastest-growing privately-held companies. eGS was also ranked fourth on the list of business services companies. The 24th annual Inc. 500 list will appear in the magazine's November 1 issue.
Over the course of the 2001 – 2004 period covered by the award, eGS grew from a small outsourcing startup to one of the world's leading customer contact centers. At the start of 2001, eGS, then doing business as eTelecare International, had been handling calls for less than four months. It had only 2 clients and 150 employees. By the end of the year, eTelecare had grown to four clients, employed 500 FTEs and earned revenues of just under $6.8 million.
During that year, eGS took on projects that played to the strengths of its value proposition: that delivering exceptional quality would reduce customer's overall costs. In 2001, the company took its first technical support call, placed its first outbound sales call and laid plans for its second call center. Today, eGS has more than 1300 technical support agents and more than 1500 sales agents on a team of more than 5000 agents operating out of eGS' eleven call centers in the US and the Philippines. Revenues for 2004 topped $101 million, and the company projects 2005 revenues of about $150 million.
“Our growth has always been a function of the value we deliver to our clients, our shareholders and our employees,” said Jim Franke, co-president of eGS. “We believe in building value for each set of stakeholders through investments in quality, technology and training. The short-term costs of these investments are more than returned when they help our employees, our shareholders and our clients grow.” eGS' innovative and highly-effective approach is one of the reasons it appears on the top 10% of the list. The company's three year growth rate of 1391% far surpassed the list's average of 769%.
“ With unprecedented global competition, companies have to be able to turn on a dime and discover innovative new ways of doing business. Increasingly, it's the smaller, agile companies like those on the Inc. 500 that are best equipped to meet these challenges,” said Jim Melloan, project manager for the Inc. 500.
2005's Inc. 500 entrants were required to be independent and privately held through their fiscal year 2004, and must have had at least $500,000 in 2001 net sales. In addition, 2004 sales had to exceeding 2003 levels. Inc. ranks companies by their cumulative three-year sales growth from 2001 to 2004, verifying all information through tax forms, audited financial statements and interviews with company officials.
About the Inc 500
Each year, Inc . magazine produces the Inc. 500, a list of the nation's fastest-growing private companies. For further information, visit www.inc.com/resources/inc500/index.html
