eTelecare Wins Gold MVP Quality Award From Customer Inter@ction Solutions

eTelecare International received the Gold Award in the inbound business-to-consumer services category from Customer Inter@ction Solutions during the magazine's ninth annual Marketing Via Phone (MVP) Quality Awards.  The Gold Award, the contest's highest honor, is presented to the company in each category that demonstrates the strongest focus on quality processes and results.

 

“We're very excited that Customer Inter@ction Solutions recognizes our commitment to quality,” said eTelecare co-president Derek Holley.  “Our investments in the best people, processes and technologies enable us to offer our clients the highest quality call center service available anywhere. Winning this award is another validation of our approach.”  This is the second recent award for eTelecare, which also won Best in Show for Best Hosted Service at the 2001 International Call Center Management Conference.

 

Applicants for the MVP Quality Award are rated in 15 categories, and awards were presented in gold, silver and bronze. The winners “demonstrated a true commitment to high ethical standards, stringent policies and challenging goals,” according to Customer Inter@ction Solutions.  “Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to taking a leadership role in promoting a positive public image of teleservices, and more.”

Customer Inter@ction Solutions has been an industry-leading industry publication since 1982.  Its editorial staff boasts more than 75 years of contact center experience.