eTelecare Wins Consecutive Gold MVP Quality Awards From Customer Inter@ction Solutions

Customer Inter@ction Solutions presented eTelecare International with the Gold Award in the inbound business-to-consumer services category for the second consecutive year during the magazine's tenth annual Marketing Via Phone (MVP) Quality Awards.  The Gold Award, the contest's highest honor, is presented to the company in each category that demonstrates the strongest focus on quality processes and results.

“Our investments in the best people, processes and technologies enable us to offer the highest quality call center service available anywhere,” said eTelecare co-president Derek Holley.  “Winning the MVP Quality Gold award for a second year in a row proves that these investments are showing consistent returns for our clients and their customers.  The recognition that comes with this will inspire our team to work even harder to increase our quality advantage.”  The MVP Quality Gold Award is the eighth industry award eTelecare has received in the last two years.

Customer Inter@ction Solutions rated individual applicant programs against 15 criteria, including: customer service, technology, human resources, ergonomics and public image.  “Judging the applicants was an arduous task,” according to Customer Inter@ction Solutions.  “There are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies' marketing via phone practices to the forefront of the industry.”