eTelecare Wins CRM Excellence Award From Technology Marketing Corporation

eTelecare International was named a winner of the CRM Excellence Award from Technology Marketing Corporation, publishers of Customer Inter@ction Solutions.  The award is presented annually to companies that exemplify the best in customer relationship management, with an emphasis on technological innovation and product features.

“We're very excited that Technology Marketing Corporation recognizes our commitment to CRM,” said eTelecare co-president Derek Holley.  “Great CRM isn't just about having great technology, it's also a matter of gathering the right data, and then using it to improve the customer contact experience and create value for the client.  Winning this award is another validation of our approach.”  This is the fourth recent award for eTelecare, which most recently won Best in Show for Best Outsourcer at the 2002 Call Center and CRM Management Conference & Exhibition.

"Our editors selected eTelecare International for their innovation and vision, as well as for the outstanding impression they've made amongst market constituents," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The CRM Excellence award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award eTelecare our highest honor in recognizing their exemplary contribution to the industry."

Founded in 1999, eTelecare International provides customer contact center operations for leading financial, computer and telecommunications firms. eTelecare hires only graduates of the top universities in the Philippines, and makes extensive investments in technology, training and quality processes.

Technology Marketing Corporation, publishers of Customer Inter@ction Solutions, has been an industry-leading industry trade publisher since 1972.  Its editorial staff boasts more than 75 years of contact center experience.  To learn more, visit www.tmcnet.com.