eTelecare Wins Four "Top 50" Awards From Customer Inter@ction Solutions

eTelecare Global Solutions is ranked on four separate lists in Customer Inter@ction Solutions' 2005 Top 50 Awards, including International Outbound (#10), US Inbound (#20) and International Inbound (#7), as well as Overall (#13).

eTelecare was ranked twelfth in the International category for magazine's 2004 awards, but in the past year, the company has grown considerably from the addition of new clients and its merger with Phase 2 Solutions. Today, eTelecare Global Solutions has 43 programs for 29 clients at eleven call centers in the US and the Philippines. With 7600 employees, the company reported more than $125 million in 2004 revenue.

“The rankings reaffirm eTelecare's position as the leading Asia-based call center and its growing strength as one of the top outsourcers in the world,” says eTelecare Global Solutions co-President Derek Holley. “Potential clients are coming to understand that service providers can be differentiated on quality, and that quality service leads directly to bottom line savings.”

The awards, now in their twentieth year, are based on the vendor-verifiable billing minutes reported by each company for the November 2003 to October 2004 period. To underscore the importance of verifying the numbers, each applicant's CEO is required to sign the award application. Exceptions are made for companies whose verification comes from anonymous clients and overseas telecommunications providers. eTelecare's offshore minutes fit into the latter category, while our domestic minutes were fully vetted.

eTelecare expects continued growth in 2005. In addition to expanding its presence in the financial services, consumer electronics, travel, and telecommunications verticals, the company is planning to build its fifth Philippine call center this year, with about 1100 seats, and adding an eighth US center with an additional 1,200 seats. One year into the merger of eTelecare International and Phase 2 Solutions, eTelecare Global Solutions continues to combine the best practices of its centers in the US and the Philippines.

With these rankings, eTelecare Global Solutions has won more than two dozen industry awards in the past four years. Most recently, eTelecare Global Solutions was ranked third on the call center portion of neoIT and CMP Media's “Offshore 100” list.

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Technology Marketing Corporation, publishers of Customer Inter@ction Solutions, has been an industry-leading industry trade publisher since 1972. Its editorial staff boasts more than 80 years of contact center experience. To learn more, visit www.tmcnet.com .