eTelecare Names David Palmer Vice President of Operations - Americas
Scottsdale, Ariz. – June 11, 2007
eTelecare Global Solutions (NASDAQ: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has appointed David F. Palmer to the newly created position of Vice President of Operations - Americas. Based in the company's North American headquarters in Scottsdale , he will oversee the operations and strategy for future expansion throughout the Western Hemisphere .Palmer held positions of increasing responsibility for over twelve years with AOL LLC, most recently leading International Operations and Global Outsourcing. He brings extensive contact center experience to his new role, having managed internal and outsourced centers for AOL across nine business units throughout North America, Africa and Asia .
“eTelecare understands that business success occurs when the organization is committed to customer-service excellence,” said Palmer. “eTelecare's commitment to excellence and to driving significant value for their clients are what makes this position such an exciting opportunity.”
“Every member of our senior leadership is a proven leader with a wealth of relevant industry experience and a commitment to making our clients and our company successful,” said John Harris, CEO and President of eTelecare. “Hiring Dave is consistent with this approach and demonstrates our continued investment in attracting top talent as we expand our service delivery capabilities.”
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. It provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America . Additional information is available at www.etelecare.com .
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends, "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our quarterly report on Form 10-Q filed with the U.S. SEC on May 10, 2007. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
###
