eTelecare Global Solutions was founded by two experienced veterans of a renowned consulting company's call center practice. This consulting lineage, performance driven culture, combined with a client-centric approach forms the foundation of how we serve our clients. This foundation has created a company that provides superior service through a focus on quality, rigorous hiring processes, benchmarked call monitoring, and a continuous improvement approach that delivers quantifiable value and reduces your overall cost to serve.

 

eTelecare identified the Philippines as the best offshore location to deliver high quality, voice services in English.  As one of the first BPO providers to establish operations in the Philippines, we began our first program in 2000. From that beginning, the company has grown to handle customer service, inbound sales, outbound sales and technical support programs on behalf of major corporations across a variety of industries. In 2004, eTelecare expanded its delivery capability by acquiring a U.S.-based call center provider that had been focused on the telecommunications industry since 1996. In 2005, eTelecare became the first BPO provider and youngest company ever to win the Philippines' most prestigious human resources award, “Outstanding Employer of the Year”, named annually by the Personnel Management Association of the Philippines (PMAP). PMAP is the country's leading human resources management association, with more than 1,000 corporate members. The award is based on how companies manage, promote, and generally care for their employees. In 2007, eTelecare was listed on the NASDAQ Global Market, becoming the first Philippine-based BPO provider and only the second Philippine-based company to list on an American stock exchange. In 2008, eTelecare added near-shore service delivery capability in Managua, Nicaragua to cost-effectively meet the growing demand for bilingual Spanish and English contact center services.

 

The company is clearly achieving its goals. Today, eTelecare employs more than 13,000 people and operates 15 contact centers across three regions. The vast majority of eTelecare’s clients rank the company as its #1 provider. eTelecare typically creates more value for our clients than our nearest competitor -- often millions of dollars more. And the employee turnover rate is significantly less than the industry average. Now that’s success.