COMPLETE AWARDS LIST

eTelecare Global Solutions’ commitment to quality and value has been recognized throughout the industry, making us one of the most frequently honored call center service providers in the world. 

2008 CRM Excellence Award, Customer Inter@ction Solutions magazine

2008 Top 50 Award, Domestic Category - Ranked #8, Customer Inter@ction Solutions magazine

2008 Top 50 Award, International Category - Ranked #6, Customer Inter@ction Solutions magazine

2008 e-Champion Award - awarded to Benedict Hernandez / General Manager of eTelecare Philippines

2008 Global Services 100, CMP / neoIT

2007 Top Outsourcer Award in 20 categories, ContactCenterWorld.com

Outbound: Ranked #3 - #of Agents, Ranked #13 - % Growth of Revenue ,Ranked #10 - % Growth Outbound Hours, Ranked#7 - BtoB Agents, Ranked #3 – BtoC Agents, Ranked#2 - # of Contact Center Agents

Inbound:    Ranked #3 - # of Agents, Ranked #6 - % Growth of Revenue, Ranked #1 – Growth # of Seats, Ranked #4 - BtoB Agents, Ranked #3 - BtoC Agents,  Ranked #3 - # of Contact Center Agents, Ranked #9 – Email Volume, Ranked #1-Web Chat Volume, Ranked #9 –Automated Call Volume    

Blended:    Ranked #7 - # of Agents, Ranked #8 - % Growth of Revenue, Ranked #9 - Growth # of Seats, Ranked #4 - BtoB Agents, Ranked #6 - # of Contact Center Agents

2007 Silver MVP Quality Award, Customer Inter@ction Solutions magazine

2007 Business Journal Phoenix - one of the Largest Employers

2007 Inc. 5000 list of Fastest-Growing Privately-Held Companies – Ranked #641 for 2006 Revenue; Ranked  #22 in the Top Companies in Phoenix-Mesa-Scottsdale, AZ; Ranked #34 in the Top Companies in Business Services

2007 Republic 100 List of the States Largest Employers, Arizona Business Gazette

2007 CRM Excellence Award, Customer Inter@ction Solutions magazine

2007 Top 50 Award, Inbound Domestic Category - Ranked #27, Customer Inter@ction Solutions magazine

2007 Top 50 Award, Inbound International Category - Ranked #18, Customer Inter@ction Solutions magazine

2007 Top 50 Award, Interactive Inbound Category - Ranked #18, Customer Inter@ction Solutions magazine

2007 Top 50 Award, Aggregate Inbound and Outbound Category - Ranked #26, Customer Inter@ction Solutions magazine

2007 Top 50 Award, Outbound Category - Ranked #20, Customer Inter@ction Solutions magazine

2007 Top 50 Award, International/Outbound Category - Ranked #9, Customer Inter@ction Solutions magazine

2006 The Outstanding Young Men (TOYM) of 2006 - awarded to Benedict Hernandez / General Manager of eTelecare Philippines

2006 Arizona Corporate Excellence awards - ranked twenty-second on the list of companies with more than $100 million in annual revenue and fifth on the list of fastest growing companies

2006 eTelecare ranked 109th on Inc.500 list of Fastest-Growing Privately-Held Companies

2006 Top Outsourcer Award in eleven categories, ContactCenterWorld.com

Outbound: Ranked #6 - #of Agents, Ranked#10 - BtoB Agents, Ranked#3 - # of Contact Centers

Inbound:    Ranked #5 - # of Agents, Ranked #5 - BtoB Agents, Ranked #5 - # Contact Centers,   Ranked #12- % of Growth of Seats, Ranked #3 - % Growth of Revenue

Blended:    Ranked #5 - # of Agents, Ranked #2 - BtoB Agents, Ranked #4 - # of Contact Center Agents

2006 Best of Show, Best Outsourcer, International Call Center Management conference

2006 Ranked #46 - Best Managed Global Outsourcing Vendors

2006 Philippine Cyber Services Pioneer Award (PCSPA)

2006 Top 50 Award, Four Categories- Inbound Domestic, Inbound International, Outbound International and Overall Inbound and Outbound, Customer Inter@ction Solutions’

2006 Ranked #7 - Hot Players  in Offshore Outsourcing / Call Centers, Business Week/Gartner Inc.

2006 Global Services 100, CMP / neoIT                  

2005 Silver Marketing Via Phone (MVP) Quality Award, Customer Inter@ction Solutions magazine

2005 Ranked #3 on Los Angeles Business Journal's List of Region's Fastest Growing Private Companies

2005 Ranked 50th on Inc.500 list of Fastest-Growing Privately-Held Companies

2005 PMAP Outstanding Employer of the Year

2005 CRM Excellence Award, Customer Inter@ction Solutions magazine

2005 Top Outsourcer Award Blended Agents, Mid-Sized Category, ContactCenterWorld.com

2005 Top Outsourcer Award Blended Automated Calls, Mid-Sized Category, ContactCenterWorld.com

2005 Offshore 100 Award, from NeoIT, including citations for placing third on their list of Call Centers

and sixth on their list for Human Capital Development.

2005 Top 50 Award, International/Inbound Category, Customer Inter@ction Solutions magazine

2005 Top 50 Award, Inbound Category, Customer Inter@ction Solutions magazine

2005 Top 50 Award, International/Outbound Category, Customer Inter@ction Solutions magazine

2005 Top 50 Award, Aggregate Inbound/Outbound Category, Customer Inter@ction Solutions magazine

2004 Best Places to Work in the Valley, Top 25, Large Company Category,  Phoenix Business Journal

2004 Top 100 Fastest Growing Private Company Award, Los Angeles Business Journal

2004 CRM Excellence Award, Customer Inter@ction Solutions magazine

2004 Silver Marketing Via Phone (MVP) Quality Award, Customer Inter@ction Solutions magazine

2004 Best of Show, Best Outsourcer, International Call Center Management conference

2004 Top 50 Award, International/Outbound Category Customer Interaction Solutions magazine

2003 CRM Excellence Award, Customer Inter@ction Solutions magazine

2003 Gold MVP Quality Award, Customer Inter@ction Solutions magazine

2003 Best of Show, Best Outsourcer, International Call Center Management conference

2003 Best in Show, STI Knowledge Symposium

2002 Ernst & Young Entrepreneur of the Year Program, Services Category for Larry Willett, President, Phase 2 Solutions

2002 CRM Excellence Award, Customer Inter@ction Solutions magazine

2002 Gold MVP Quality Award, Customer Inter@ction Solutions magazine

2002 Best of Show, Best Outsourcer, International Call Center Management conference

2002 Best of Show, Best Offshore Solutions Provider, International Call Center Management conference

2002 Best Agent, Customer Care Leadership Award, Call Center magazine

2002 Best of Show, Best Outsourcer, International Call Center Management East/Las Vegas

2001 Gold MVP Quality Award, Customer Inter@ction Solutions magazine

2001 Best of Show, Hosted Services, International Call Center Management conference

2001 Best in Class from JD Power & Associates, to a client whose program we outsourced exclusively