ABOUT US
e is for excellence
e is for excellence
eTelecare Global Solutions is one of the largest and fastest growing business process outsourcing companies in the world, with 15 contact centers across three regions, and more on the way.
Listed on NASDAQ and the Philippine Stock Exchange, eTelecare manages programs through contact centers in the U.S., the Philippines, and Latin America with more than 13,000 employees. Our team is a full service provider of complex customer care, sales, technical support and back office services through voice, chat and email. Whether onshore, offshore or nearshore, we support numerous programs on behalf of major corporations across a wide variety of industries. Because of our deep domain experience across many industries, you can be confident that eTelecare will produce results for your business.
By investing in people, process and technology, we have created a metrics-based, performance driven culture that delivers superior results. And these results are real, quantifiable and substantiated:
- The vast majority of clients using multiple providers consistently rank eTelecare as their top performer.
- eTelecare routinely creates 20-50% more value than our competition.
- Employee turnover is significantly lower than the industry average.
- The company is rapidly growing: 83% compound annual growth since 2000.
- eTelecare is a recognized industry leader: winning 91 international awards since 2000.
The difference is the value we create. With eTelecare, you will see that this value is not only shown through superior service, but also through a lower cost to serve. Now that’s a winning combination.
Download our corporate brochure as a PDF.
Download our fact sheet as a PDF.
