eTelecare Global Solutions was founded in November 1999 by Jim Franke and Derek Holley, two alumni of the call center consultancy of McKinsey & Company.  Our founders had years of first-hand experience with the problems facing the call center industry, including low quality, high turnover, and high costs.

They created eTelecare with the vision of providing world class service worldwide.  By investing to outperform in things like better people, quality processes, and out of the box thinking, they knew the Company could provide superior value by simultaneously improving quality and reducing costs.  

eTelecare went live with its first program in September 2000, and from there has grown to handle customer service, inbound sales, outbound sales and technical support for market leaders in consumer technology, financial services, telecommunications, business services, travel and other industries.  

Today, eTelecare provides services onshore in the U.S. and offshore in the Philippines .  And, our vision of providing World Class Worldwide service has been recognized by our clients and the industry.  eTelecare has won numerous industry awards over the past 6 years and was recognized in 2005 as the 50 th fastest- growing company in the U.S. by Inc Magazine .