ETELECARE WINS FOUR
TOP 50 AWARDS FROM CUSTOMER INTER@CTION SOLUTIONS
Monrovia CA, May 10, 2006 – eTelecare Global Solutions won placement on four separate lists in Customer Inter@ction Solutions' 2006 Top 50 Inbound and Outbound Teleservices Rankings, including Inbound Domestic (#9), Inbound International (#5), Outbound International (#7) and Overall Inbound and Outbound (#8).
The awards, now in their twenty-first year, are based on the vendor-verifiable billing minutes reported by each company for November 2004 to October 2005. eGS leapt ahead in every category compared to last year's awards, moving up eleven spots in the inbound domestic category, two on the inbound international class, three on the outbound international list and five on the global combined rankings. eGS' rise in each area reflects the company's growth to more than $151 million in 2005 revenue.
“We're proud to be part of Customer Inter@ction Solutions' teleservices rankings. Our advances in every category reflect our growing strength as one of the world's leading customer contact center outsourcers,” says eGS CEO John Harris. “eGS clients know that service providers can be differentiated on quality, and that our strategy of investing to outperform returns measurable bottom line savings.”
eTelecare expects continued growth in 2006. In addition to expanding its presence in the telecommunications, computer, financial, and travel verticals, the company will move from its first Philippine center into a larger, 600-seat facility in Alabang, south of Manila.
With these rankings, eTelecare Global Solutions has won more than three dozen industry awards in the past five years. Most recently, eTelecare Global Solutions won its fifth consecutive Marketing Via Phone Quality Award from Customer Inter@ction Solutions and was ranked fourth on the call center portion of neoIT and CMP Media's “Offshore 100” list.
About Customer Inter@ction Solutions
Technology Marketing Corporation, publishers of Customer Inter@ction Solutions, has been an industry-leading industry trade publisher since 1972. Its editorial staff boasts more than 85 years of contact center experience. To learn more, visit www.tmcnet.com
About eTelecare Global Solutions:
Founded in 1999, eTelecare Global Solutions (www.etelecare.com) provides contact center operations for leading firms in the telecommunications, computer, financial, and travel industries. By investing to outperform in each aspect of its operations, eGS drives across the board continuous improvement and has become a top-ranked vendor for each of our clients. eGS has 45 programs for 23 clients and more than 7500 employees at twelve US and Philippine centers.
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