ETELECARE GLOBAL SOLUTIONS IS #3 ON LOS ANGELES BUSINESS JOURNAL'S LIST OF REGION'S FASTEST GROWING PRIVATE COMPANIES

Monrovia, CA – Nov. 16, 2005 –eTelecare Global Solutions' rapid ascent to the leading ranks of the call center industry was reaffirmed last week when the Los Angeles Business Journal ranked the company third on its annual list of the region's 100 fastest growing privately held companies. eTelecare Global Solutions' revenues grew more than 775% between 2002 and 2004, and the company posted the biggest headcount gain on the list with growth of more than 762%.

The award was presented at the Biltmore Hotel, in downtown Los Angeles, on November 8, with Matthew Toledo, the Journal's president and publisher, presiding over a ceremony marking the tenth anniversary of the list. This is eTelecare Global Solutions' second appearance on the list, following a seventh-place ranking in 2004 as eTelecare-Phase 2. The complete list appears in the November 14 issue. eGS was also recently ranked 50 th on the Inc. 500 list of fastest-growing privately-held companies in the US.

“eTelecare Global Solutions' growth reflects our strength as a global company,” said eGS co-President Derek Holley. “Our clients recognize eGS as a strategic partner, with deep industry expertise, that invests to outperform.” Those clients include leading firms in the telecommunications, personal electronics, financial services and travel industries.

eTelecare Global Solutions was founded in 1999 by Mr. Holley and Jim Franke, two alumni of the Call Center Consultancy of McKinsey & Co. Their insight was to look at call centers not merely as a commodity to be chosen on cost, but as an opportunity to create value for clients. By combining continuous improvement management skills with affordable, skilled workers around the globe, they believed they could reduce costs and increase value.

The company went live in September 2000, with 20 agents and one call center in Manila, the Philippines. The company grew quickly, acquiring US-based Phase 2 Solutions, Inc., in May 2004. Today, the company has more than 7000 employees, with seven call centers in the US and four in the Philippines. eGS' 2004 revenues totaled more than $124 million, and the company is on track for revenues of more than $150 million in 2005.

eGS' size makes it a rarity on the list: a company in the middle-market stage ($75 million to $500 million) that is still growing rapidly. While there are a few larger companies on the list, most fast-growing companies are relatively small. The only two companies on the list that grew faster than eGS began 2002 with revenues of less than $2 million. To be eligible for the list, companies were required to have at least $5 million in 2003 revenues. The average two-year revenue growth rate was 44%.

About the Los Angeles Business Journal

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