ETELECARE GLOBAL SOLUTIONS WINS TOP OUTSOURCER AWARDS FROM CONTACT CENTER WORLD

MONROVIA CA, May 16, 2005 – eTelecare Global Solutions, the leading Asia-based call center, continues to affirm its position as one of the world's leading service providers with top rankings on two of ContactCenterWorld.com's 2005 Top Outsourcer lists.

eTelecare was the top company in mid-sized (249-999 agents) category for the Most Business to Consumer Agents list and headed the mid-sized list for the Most Automated Calls. The rankings are based on data provided by entrants and verified by their executives.

In the context of these awards, blended agents handle inbound and outbound calls, as opposed to agents who handle calls for multiple clients. eTelecare proposed this type of blended approach to meet the needs of a key wireless telecommunications client.

On this program, we handle inbound customer service, migration and contract renewal calls. In between inbound calls, we also place outbound contract renewal calls and handle data entry chores. The approach increased agent utilization by 30% and lowered overall client costs by 38%.

eTelecare was also ranked on lists for blended service and business-to-consumer agents. These are the 24th and 25th awards eTelecare and its legacy company, Phase 2 Solutions, Inc., have won over the last four years, making eTelecare the most honored call center outsourcer in the world. With eleven call centers and 7,000 employees in the US and the Philippines, eTelecare is also one of the fastest-growing companies in the industry.

About Contact Center World

Founded in 1999, ContactCenterWorld.com is the leading on-line resource site for the contact center industry around the world. The site currently has more than 79,000 corporate members, 40% of which are senior level contact center executives. The site draws 7,500 unique users to us every day.

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