MONROVIA CA, Jan. 19, 2005 – eTelecare Global Solutions, the leading Asia-based call center, ranked as one of the leaders on the “Offshore 100” lists recently released by industry watchers neoIT and CMP Media. eTelecare ranked third on the list of top ten offshore call center firms – ahead of competitors such as Client Logic and Convergys – and seventh on the list of leaders in human capital development.

The list is a joint project of neoIT, a leading offshore advisory and management firm, and CMP's Managing Offshore , a monthly newsletter for global-sourcing managers, to gauge the worldwide business process and information technology outsourcing market. The project collected responses from more than 250 companies in 13 countries, including the Philippines, China, India, Russia, Malaysia and Mexico.

“The companies represented in the ‘Offshore 100' are an impressive group of suppliers, who collectively represent over $90 billion in outsourcing revenue”, stated Eugene Kublanov, Vice President of neoIT. “By creating the first ever study to recognize the leading global suppliers, we are identifying performance benchmarks that help both suppliers and buyers to manage their business.”

eTelecare Global Solutions' appearance on the list caps a year of rapid growth for the firm, which grew to more than $125 million in 2004. The company has eleven call centers, four in the Philippines and seven in the US, with a total of more than 8,000 employees.

“These rankings reflect our strength, both in the quality of our operations and in our development of employees into leaders. In fact, it's very hard to separate the two,” says eTelecare Global Solutions co-President Jim Franke. “The rankings also make it clear that the industry recognizes the value we deliver through our focus on quality customer service. While other firms might offer a lower price-per-minute, we offer a lower overall cost-per-resolution.”

eTelecare Global Solutions is already at work on raising its ranking for next year's list by continuing to improve its processes and enlarge its operations. In addition to expanding its presence in the financial services, consumer electronics, travel, and telecommunications verticals, the company is planning to build its fifth Philippine call center this year, with about 1100 seats, and adding an eighth US center with an additional 1,200 seats. Merging the best practices of its US centers, leaders in telecom sales, with its Philippine call centers, innovators in technical support, will lead to better customer service across the board, according to Franke. “As we fully integrate our operations, we will deliver even greater value to our clients and their customers.”

About neoIT / CMP Media

neoIT (www.neoIT.com) is the leading offshore advisory and management firm, assisting companies in maximizing their returns from offshoring information technology and business processes. CMP Media's Managing Offshore ( www.managingoffshore.com ) is a monthly newsletter for global-sourcing managers.