ETELECARE WINS THIRD CONSECUTIVE GOLD MVP QUALITY AWARD
FROM CUSTOMER INTERACTION SOLUTIONS

MONROVIA, CA, Feb. 16, 2004 - Customer Inter@ction Solutions presented eTelecare International with the company's third consecutive Gold Award in the inbound business-to-consumer services category during the magazine's 11th annual Marketing Via Phone (MVP) Quality Awards.   The Gold Award, the contest's highest honor, is presented in each category to the company that demonstrates the strongest focus on quality processes and results.

"eTelecare has the highest quality call service available anywhere because we invest in the best people, processes and technologies," said eTelecare co-president Derek Holley.   "Winning three MVP Quality Gold awards in a row shows that our investments are delivering a total economic return for our clients and their customers.   I know that the recognition that comes with this award will inspire our team to work even harder to increase our quality advantage over our competitors."   The MVP Quality Gold Award is the thirteenth industry award eTelecare has received in the last three years.

Customer Inter@ction Solutions rated individual applicant programs against 15 criteria, including: customer service, technology, human resources, ergonomics and public image.  

"Judging the applicants was an arduous task," according to Customer Inter@ction Solutions .   "There are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies' marketing via phone practices to the forefront of the industry."

Founded in 1999, eTelecare International provides contact center and sales operations for leading financial, computer, telecommunications and consumer goods firms from its call centers in the Philippines.   eTelecare hires only graduates of the top Philippine universities and makes extensive investments in technology, training and quality processes.  

Customer Inter@ction Solutions has been an industry-leading industry publication since 1982, and features an editorial staff that has more than 75 years of contact center experience.

Author : ContactCenterWorld.com

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