ETELECARE INTERNATIONAL WINS HISTORIC THIRD CONSECUTIVE BEST OF SHOW AWARD
AT ICCM 2003

MONROVIA, CA, Sept. 2, 2003 – In an unprecedented event, eTelecare International won the top outsourcing prize for the third year in a row at the annual International Call Center Management Conference & Exposition, the largest call center show in the world.  The company took the Best in Show Award for Best Outsourcer, which is presented to the best overall call center as chosen from US and international entries.  This is the first time any company has won the same major award at the conference for three years running. 

Show sponsors Advanstar Communications and Customer Interface Magazine presented the awards on August 28, the final day of the three-day conference, at Chicago's McCormick Place convention center.  eTelecare was selected from more than a dozen entrants on the basis of written descriptions of each company's unique qualities and quality results, interviews and booth presentations.

“Wow!  Winning this award three times in a row really shows what a dedicated, talented team can do.” said Derek Holley, co-president of eTelecare.  “Everyone here works so hard to deliver value to our clients and their customers, and it's great to see our industry recognize this.”  This is the eleventh industry award for eTelecare over the past two years.  Recently, eTelecare won a Best in Show award at the STI Knowledge Center Symposium.

eTelecare president Derek Holley also gave a 45-minute speech, “How to Outsource and Still Sleep at Night” to a packed crowd at the conference's Offshore Outsourcing Theater.  The speech guides companies through the outsourcing process, with decision frameworks that help companies make key decisions along the way.

eTelecare's award-winning approach combines the management experience of former McKinsey consultants in the United State with the affordable, highly educated and English-speaking workforce of the Philippines.  eTelecare hires 100% college graduates, provides four weeks of in-depth skills training, maintains one supervisor for every 8 associates and uses the latest eCRM technology.  The result, according to eTelecare's clients, is substantially higher quality than US outsourcers and savings of up to 50% compared to in-house contact centers.  Of the more than 20,000 callers eTelecare surveys each month, than 97% describe themselves as “satisfied” or “very satisfied”, with more than 60% “very satisfied”. 

The International Call Center Management Conference & Exposition is produced annually by Advanstar Communications.  For more information, visit:  www.advanstar.com 

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