eTelecare Wins Second Consecutive CRM Excellance Award from
Technology Marketing Corporation

MONROVIA, CA, May 29, 2003 - eTelecare International was recently named a winner of Technology Marketing Corporation's CRM Excellence Award for the second year in a row.  TMC, publishers of Customer Inter@ction Solutions, presents the award annually to companies that exemplify the best in customer relationship management, with an emphasis on technological innovation and product features

“We're proud that Technology Marketing Corporation recognizes our ongoing commitment to customer relationship management,” said eTelecare co-president Derek Holley.  “Great CRM is about more than technology.  It's also a matter of understands the client's needs, gathering the right data and using it to improve the customer contact experience.  This award is a validation of our approach.”  TMC's CRM Excellence Award is the ninth such honor in the past two years for eTelecare, which recently won 2002 Customer Care Leadership Awards for Best Agent and Best Business Partner, as well as a 2002 Best of Show for Best Outsourcer at the International Call Center Management Conference & Exposition. 

"Our editors selected eTelecare International for their innovation and vision, as well as for the outstanding impression they've made amongst market constituents," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The CRM Excellence award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award eTelecare our highest honor in recognizing their exemplary contribution to the industry."

Founded in the Philippines in1999, eTelecare International outsources customer contact center operations for leading financial, computer and telecommunications firms. eTelecare hires only top-ranked college graduates and makes extensive investments in technology, training and quality. 

Technology Marketing Corporation, publishers of Customer Inter@ction Solutions, has been an industry-leading industry trade publisher since 1972.  Its editorial staff boasts more than 75 years of contact center experience.  To learn more, visit www.tmcnet.com.

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