eTelecare International Wins Two Best of Show Awards at ICCM 2002

MONROVIA, CA, August 5, 2002 - eTelecare International claimed the top prizes in two categories at the 14th Annual International Call Center Management Conference & Exposition, the largest call center show in the world.  The company took Best in Show Awards for Best Offshore Solutions Provider and, for the second year in a row, Best Outsourcer, which goes to the best overall call center as chosen from US and international entries.  Show sponsors Advanstar Communications and Customer Interface Magazine presented the awards on August 1, the final day of the conference, at Chicago's McCormick Place convention center.

More than twenty entrants competed in each category.  eTelecare was selected by an independent panel of call center experts that judged applicants on the basis of a formal description of each company's unique qualities, quality results, interviews and booth presentations.  

“Winning Best Offshore Solutions Provider in a year where we were part of the Philippine booth at the new Offshore Pavilion is tremendously exciting.  It highlights the fact that the Philippines is a great place for business,” said Derek Holley, co-president of eTelecare.  “Repeating our victory as best overall outsourcer reaffirms eTelecare's place not only as the leading offshore provider, but as the highest quality call center in the world.”   These are fifth and sixt recent major awards for eTelecare, which had most recently won the 2002 CRM Excellence Award from Technology Marketing Corporation, publishers of Customer Inter@ction Solutions.

eTelecare's award-winning approach combines the management experience of former McKinsey consultants in the United State with the affordable, highly-educated and English-speaking workforce of the Philippines.  eTelecare hires 100% college graduates, provides four weeks of in-depth skills training, maintains one supervisor for every 8 associates and uses the latest eCRM technology.  The result, according to eTelecare's clients, is substantially higher quality than US outsourcers and savings of up to 50% compared to in-house contact centers.  In addition, eTelecare surveys more than 20,000 callers each month and more than 97% describe themselves as “satisfied” or “very satisfied”, with more than 60% “very satisfied”. 

The International Call Center Management Conference & Exposition is produced annually by Advanstar Communications.  The 2002 show ran from July 29 to August 1.  For more information, visit:  www.advanstar.com

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