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eTelecarE GLOBAL SOLUTIONS ANNOUNCES AGREEMENT TO PROVIDE INBOUND TELESALES SERVICES FOR LEADING DIGITAL TELEVISION ENTERTAINMENT SERVICE PROVIDER SCOTTSDALE, Ariz. – March 18, 2008 (BUSINESS WIRE) -- eTelecare Global Solutions (NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has entered into an agreement to provide up to 250 seats of inbound telesales services for a leading provider of digital television entertainment services. Agents will primarily sell new service activations from prospect inquiries originating from the service provider's website, toll-free telephone number, and from customer service transfers. "Being selected by the industry leader with a reputation for high customer satisfaction is another validation of our value-driven customer satisfaction business model," stated John Harris, eTelecare's president and CEO. "eTelecare is happy to support this customer's continued growth through this new telesales program." eTelecare has over 3,000 sales agents working on over 50 marketing campaigns for leading clients in the communications, technology, and financial services industries. The Company is a six-time winner of the Marketing Via Phone quality award from Customer Inter@ction Solutions magazine. About eTelecare Global Solutions Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and e-mail from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com . Cautionary Note Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends," "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' businesses including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our annual report on Form 10-K filed with the U.S. SEC on March 14, 2008. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release. SOURCE: eTelecare Global Solutions
CONTACT: eTelecare Global Solutions
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