 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
||
|
Our
Story Leadership Locations Events News Careers Awards |
|
|
||
|
eTelecarE GLOBAL SOLUTIONS RECOGNIZED AGAIN AS A TOP OUTSOURCER BY CONTACTCENTERWORLD SCOTTSDALE, Ariz. – March 11, 2008 – eTelecare Global Solutions (NASDAQ: ETEL; PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that ContactCenterWorld has awarded the company two Top Outsourcer rankings for 2007 among BPO providers with more than 1,000 agents. Both number-one rankings — for percentage growth of seats and Web chat volume — were for inbound services. ContactCenterWorld also cited eTelecare in fifteen other categories within blended and outbound services as well as inbound services, representing a twofold increase in the number of categories eTelecare was cited in from 2006. “Our strong showing in ContactCenterWorld's outsourcer rankings is a tribute to our employees and reaffirms our role as a leading provider of complex, voice and non-voice customer-care, sales and technical support services," noted John Harris, eTelecare president and chief executive officer. As a result of its commitment to BPO best practices, said Harris, eTelecare has won more than 80 awards globally since 2000. Additional information on eTelecare's rankings and the Top Outsourcer 2007 awards is available at www.contactcenterworld.com . About eTelecare Global Solutions Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available www.etelecare.com. Cautionary Note Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends, "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our quarterly report on Form 10-Q filed with the U.S. SEC on November 2, 2007. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
CONTACT: eTelecare Global Solutions
|
|
