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eTelecarE GLOBAL SOLUTIONS ANNOUNCES SIGNIFICANT EXPANSION FOR A MAJOR COMMUNICATIONS INDUSTRY CLIENT SCOTTSDALE, Ariz.--Feb. 19, 2008--eTelecare Global Solutions (NASDAQ: ETEL; PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced a 400-seat expansion for a major communications industry client utilizing one of the company's Philippine delivery centers. Per the new contract, eTelecare's additional inbound customer service associates will provide customer care with innovative up-selling components such as customer contract renewals. Full program ramp-up is expected by this summer. “We continually strive for market leadership through our differentiated service and the high-quality people and processes we employ. Significantly increasing the number of agents clearly reflects this customer's confidence in our ability to deliver high-quality service,” stated John Harris, eTelecare's president and CEO. eTelecare is one of the Philippines ' largest contact center employers with over 10,400 employees working from seven delivery centers. The company is also a past winner of the Philippines' most prestigious human resources award, “Outstanding Employer of the Year,” presented by the Personnel Management Association of the Philippines (PMAP). Globally, eTelecare employs over 13,100 people working from 13 delivery centers. About eTelecare Global Solutions Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided fro m delivery centers in the Philippines and in North America . Additional information is available at www.etelecare.com . Cautionary Note Regarding Forward-Looking Statements This press release contains forward-looking statements with in the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends, "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our quarterly report on Form 10-Q filed with the U.S. SEC on November 2, 2007. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
CONTACT: eTelecare Global Solutions
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